Welcome to the Help & Support Desk for “Tekanewa Scripts” by “Kraut Coding”!
This system is designed to provide you with help for any of my products. If you still have questions or problems after reading the manual for the item in question, this is the place to hopefully find the answers.
First, you should check the “Knowledge Bases” for any answers. If you can’t find a solution there, move on to the “Help & Support Forums” where you can post your question directly for me to answer.
All support services are provided according to my internal policies and the terms set forth by Envato marketplaces, if those supersede my own terms.
I reserve the right to refuse support at any time, particularly when my services are abused. My support (free for the first 6 months after purchase) does NOT include customization and installation services and handling of third party software (including themes and other plugins), unless that software is a requirement for my product.
By creating an account in my “Help & Support System” and or requesting support via any other means, you are agreeing to those terms, as outlined in the individual policy sections.
If you are an existing user who purchased an item on/after 09/01/2015 and whose support package just recently expired and you already purchased a new support package, but still don’t get access to the forum, please contact me, as the system is re-checking license codes at set intervals (otherwise, the site would be flooding the Envato API with requests), and the system might not have updated your respective license code with your new support package yet.
Once you informed me of your new support package, I can trigger a manual re-check from my end, which will update your user information accordingly.